Cradlepoint Routers to Sonicwall VPN Security.
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Do you get technical skills development training by your employer? IT & Tech Careers. It's an agent pull and if that is interrupted or blocked for what ever reason, it will not work reliable. The console agent commands do work consistently if conditions exist that allow the agent to call home properly and take the command as it is not a push function. And then run the c:\program files (x86)\webroot\wrsa.exe -uninstall BUT, the CMD shell has to be runas admin.īottom line, the agent is locked to the console key and in self protection mode, so local uninstall is difficult by design. Do a "Shutdown Protection" in the system tray. (antidotal, not been confirmed, but has been shown to work.)ģ) After applying the agent command "Uninstall" use the command c:\program files (x86)\webroot\wrsa.exe -poll in CMD as it tends to be more reliable to get the agent to call home.Ĥ) Send the "unmanaged" policy down to the endpoints. If it's daily, then the uninstall command will not get applied for well 24 hours.ġ) Try turning the policy polling in Basic Configurations to 15 minutes and applying the uninstall agent command.Ģ) You may also want to turn the UAC down on these endpoints as we've seen that get in the way of accepting the agent command. 9.0.27.64 or higher does take the uninstall command reliably, but it may take a few minutes to get applied and/or is dependent on the policy polling cycle you have assigned. If you have a remote screen sharing tool that allows safemode and for those not taking the uninstall command, this may be another way to remove the agent.ĭepending to the agent version, the console deactivate and uninstall do work reliably as an issue was fixed a few months ago. Those methods will not work directly on an endpoint unless it's unlocked or in safemode. ITHelp0011 - Sorry to hear you've had issues.
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